Refund and Return Policy

At Mosooz, we are committed to providing our customers with high-quality problem-solving products across various categories, including home & kitchen, baby products, beauty & personal care, sports & outdoor, and office supplies. Our mission is to offer innovative solutions that enhance your daily life while ensuring your satisfaction with every purchase.

We understand that sometimes a product may not meet your expectations or requirements, and we want to make the return and refund process as easy and hassle-free as possible. Therefore, we proudly offer a 7-day free and easy return and refund policy.

If, for any reason, you are not completely satisfied with your purchase, you may return it within 7 days of receiving it for a full refund or exchange. To initiate a return, simply contact our customer service team at  contact@mosooz.com with your order details, and we will guide you through the process.

Please note the following conditions for returns and refunds:

1. The item must be unused, undamaged, and in its original packaging.
2. Proof of purchase is required for all returns.
3. Returns must be initiated within 7 days of receiving the product.
4. Customers are responsible for return shipping costs unless the item received is defective or damaged.
5. Refunds will be processed within 2 business days after the returned item is received and inspected.

Our vision is to build lasting relationships with our customers based on trust and satisfaction. We strive to exceed your expectations with every interaction, including our return and refund process.

If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us. Thank you for choosing Mosooz for your problem-solving needs.

Mosooz Team